Refunds & Cancellation Policy

At Cotton Candy HF, we are committed to ensuring that our customers receive high-quality products and an enjoyable shopping experience. To maintain fairness and transparency, we have adopted the following policies regarding returns, exchanges, and payments:

No Return, No Exchange Policy

Due to the nature of our products and to ensure the hygiene and quality of every item, we follow a strict No Return and No Exchange policy. Once a product is purchased, it is deemed final, and we will not be able to accept returns or exchanges under any circumstances. We encourage you to carefully review your order before confirming your purchase.

No COD (Cash on Delivery) Available

As part of our business policies, we do not offer Cash on Delivery (COD) as a payment option. All payments must be made online at the time of purchase using the available payment methods on our platform. This helps us provide a smooth and secure transaction process.

Frequently Asked Questions (FAQ)

Q: Why do you not offer returns or exchanges?
A: Our primary focus is on delivering top-quality products. Many of our items are custom-made or delicate, and to ensure the integrity of our products, we cannot accept returns or exchanges. This policy also helps us prevent any misuse or hygiene concerns with the products.

Q: What payment methods do you accept?
A: We accept a variety of secure online payment methods, including credit/debit cards, UPI, and net banking. However, Cash on Delivery (COD) is not available

Need Assistance? Contact Us!

If you have any concerns or questions about your purchase, or if you need assistance with our policies, feel free to reach out to us. We are happy to help!

We strive to respond to all inquiries within 24-48 hours. Your satisfaction is important to us, and we are here to ensure that you have a seamless shopping experience.

Thank You for Shopping at Cotton Candy HF!

We appreciate your business and trust in our brand. While we do not offer returns, exchanges, or COD, we are confident that you will love the products you order from Cotton Candy HF. Please don’t hesitate to reach out if you have any questions before making your purchase.